The head of Indian IT company Tata Consultancy Services has said AI will result in "minimal" need for call centres in as soon as a year, with AI's rapid advances set to upend a vast industry across Asia and beyond. From a report: K Krithivasan, TCS chief executive, told the Financial Times that while "we have not seen any job reduction" so far, wider adoption of generative AI amo ... ⌘ Read more
The head of Indian IT company Tata Consultancy Services has said AI will result in "minimal" need for call centres in as soon as a year, with AI's rapid advances set to upend a vast industry across Asia and beyond. From a report: K Krithivasan, TCS chief executive, told the Financial Times that while "we have not seen any job reduction" so far, wider adoption of generative AI amo ... ⌘ Read more