SoftBank has developed AI voice-conversion technology aimed at reducing the psychological stress on call center operators by altering the voices of angry customers to sound calmer. Japan's The Asahi Shimbun reports: The company launched a study on "emotion canceling" three years ago, which uses AI voice-processing technology to change the voice of a person over ... ⌘ Read more
SoftBank has developed AI voice-conversion technology aimed at reducing the psychological stress on call center operators by altering the voices of angry customers to sound calmer. Japan's The Asahi Shimbun reports: The company launched a study on "emotion canceling" three years ago, which uses AI voice-processing technology to change the voice of a person over ... ⌘ Read more