Behavioural economics is a discipline that seems blind to empathy. The care with which Robodebt letters were designed — and the so-called science behind those devastating design decisions — showed what it could do, writes Peter Martin. ⌘ Read more
Behavioural economics is a discipline that seems blind to empathy. The care with which Robodebt letters were designed — and the so-called science behind those devastating design decisions — showed what it could do, writes Peter Martin. ⌘ Read more